· Expertise in Dynamics 365 Customer Engagement – Dynamics 365 Customer Service module.
· Demonstrated experience in Microsoft Dynamics 365 customization, configuration, development, deployment, and usage.
· Aid in the requirements gathering, fit-gap analysis, design, configuration, implementation, testing, and support of Microsoft Power Platform solutions.
· Design, develop new web components using .NET, SQL, Azure, Power Platform (Dynamics 365, Power Apps, Power Automate, Dataverse) and C#.
· Strong experience with troubleshooting and remediation of technical issues Dynamics 365 issues; document solutions, and work with system administrators and other IT resources to implement fixes.
· Strong knowledge of Microsoft’s licensing model for Dynamics 365 and Power Platform.
· Adhere to best practices when implementing business solutions and define/refine a governance approach for the platform’s use.
· Develop and disseminate documentation (requirements, recommendations, technical analysis, etc.) on platform usage.
· Prepare mockups/prototypes based on requirements and use knowledge of Power Platform features/tools to offer solutions that meet business needs.
· Function as a liaison between IT and the business units; serve as a point of contact for issue logging, tracking, and resolution.
· Assist customers in discerning between Dynamics 365/PowerApps/Power Automate and other technology offerings when gathering requirements; identify efficient solutions and recommend alternatives to meet business needs.
· Contribute to improving our processes and policies within the Business Enablement Services program.
· Preferred Experience with Devops in Power Platform (Power Pipelines/ALM Accelerator)