Assists with the installation, configuration, upgrades, maintenance, and operation of physical and virtual endpoints (AWS Workspaces).
Create and maintain devices configuration, procedural and technical documentation.
Troubleshoots and resolves incidents.
Develops and maintains physical and virtual standards and operational documentation.
Respond to communications from customers regarding problems or concerns in a timely and professional manner.
Maintain and develop strong relationships with customers with direct interaction with focus on improving customer’s perception of on time delivery, quality, responsiveness, problem solving, and service.