Participates in or designs data analytics projects using qualitative and quantitative investigative techniques, fact finding methods such as interviews, performance evaluations, statistical analysis, surveys, site visits and observations.
Conducts increasingly complex studies and analyses of datasets to uncover performance trends using a wide variety of tools and systems including business intelligence software, customer relationship management software, geospatial mapping software, open data platforms, statistical analysis applications, data integration and manipulation tools and techniques.
Establishes performance metrics and works with departments to identify problem areas and potential solutions.
Develops or participates in the development of logical business models, relational databases and other data repositories.
Synthesizes and communicates complex ideas and information to department managers and program managers and other staff and program stakeholders by developing user friendly presentations, dashboards, applications, online performance metrics and reports.
Advises management on organizational and operational performance trends, challenges and issues during regularly scheduled meetings.
Develops presentations and facilitating meetings with diverse audiences.
Makes recommendations to management to include options and alternatives to improve policies and programs in a fiscally responsible manner.