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• No of position :- ( 1 )

• Post :- 24th Jun 2025

1)EXCELLENT DESKTOP SUPPORT and TROUBLESHOOTING SKILLS FOR HARDWARE AND SOFTWARE (E.G., MS OFFICE SUITE) ISSUES. 

2)4 + YEARS OF EXPERIENCE IN

   -WINDOWS 10 AND 11.

   -MS OFFICE 365 TEAMS, ONEDRIVE, SHAREPOINT ONLINE AS WELL AS MS OUTLOOK.

  - DEALING WITH VPN AND TCP/IP TROUBLESHOOTING,  PROXY SERVERS / FIREWALLS.

3)EXPERTISE IN POWERSHELL SCRIPTING to AUTOMATE TASKS (eg., move files from folder to folder, SW installation, etc.).  See notes below 

4) EXPERTISE IN OTHER TOOLS INCLUDING one or more of following:  

   a) KNOWLEDGE OF ENTRA*, INTUNE, ACTIVE DIRECTORY, AND AZURE. 

   b) FAMILIARITY WITH NETWORK DIAGNOSTICS AND TOOLS LIKE PING AND RACEROUTE****. 

   c) PROFICIENT IN SUPPORTING PYTHON, INCLUDING IDE SETUP, ANACONDA**, LIBRARY MANAGEMENT, AND PIP*** 

4) Financial Services experience / Some Experience supporting trading or front office groups a big plus  

NOTES/DEFINITIONS

PowerShell is a powerful scripting language and automation tool widely used in desktop support to streamline repetitive tasks, enhance troubleshooting, and manage IT environments efficiently. Here’s how it helps automate desktop support work:

1. User and System Management

Managing User Accounts: Automate account creation, modification, and removal in Active Directory (AD).

Password Resets:

2. Software Deployment and Management

Install Applications Silently:

Uninstall Programs:

3. System Monitoring and Troubleshooting

Check System Performance (CPU, Memory, Disk Usage)

Monitor Network Connections:

4. Windows Updates and Patch Management

Check Installed Updates:

Force Windows Updates

5. File and Folder Automation

Cleanup Temporary Files:

Backup User Data:

6. Remote Management

Run Commands on Remote Computers:

Restart Remote Computers:

7. Log Analysis and Reporting

Retrieve Event Logs for Troubleshooting:

Export Log Data to CSV:

8. Automating Printer Management

List Installed Printers:

Add a Network Printer:

PowerShell significantly reduces manual effort, improves efficiency, and ensures consistency in IT support operations. Would you like specific automation scripts for a particular desktop support task?

Required Skills: 

• Strong understanding of Windows operating systems and software installation.
• 4+ years of experience and expert understanding in Windows 10 (11 released in 2021).
• Proven experience in software and hardware troubleshooting and maintenance.
• Advanced proficiency in Microsoft Office Suite troubleshooting.
• 4 + years of experience in
  • MS Office 365 Teams, OneDrive, SharePoint Online as well as MS Outlook.
  • dealing with VPN and TCP/IP Troubleshooting.
  • dealing with Proxy Servers / Firewalls is helpful 
• Some expertise in scripting with PowerShell, including the use of various modules for automation of deployment tasks is mandatory 
• Some Financial Services experience
• Working knowledge of DNS, internet infrastructure, and IP informational tools is helpful 
• Strong knowledge of Entra, Intune, Active Directory, and Azure.
• Familiarity with network diagnostics and tools like ping and traceroute is helpful
• Proficient in supporting Python, including IDE setup, Anaconda, library management is helpful 
• Ability to work independently and collaboratively in a fast-paced environment.
• Must be able to work some nights and weekends.

Preferred Skills: 

• Experience supporting trading or front office groups.
• Knowledge of IT security best practices and risk mitigation.
• Familiarity with vulnerability management tools like Tenable, with experience in addressing desktop vulnerabilities.
• Bachelor's degree in Information Technology, Computer Science, or a related field.
• Relevant certifications such as CompTIA A+, Microsoft Certified: Windows Client, or equivalent.