Oversee and maintain the SailPoint IIQ environment to ensure availability, performance, and scalability.
Monitor system health, performance, and logs for potential issues or required improvements.
Manage integration points with other IAM systems, HR systems, directory services (e.g., Active Directory), and cloud platforms.
Coordinate with the infrastructure and development teams for upgrades, patching, and system migrations.
Handle the daily operational activities related to identity provisioning, de-provisioning, and access review processes.
Troubleshoot issues related to user provisioning, group assignments, and role-based access control (RBAC) within SailPoint IIQ.
Ensure accurate and timely updates of identity data in SailPoint IIQ based on changes in the authoritative source (e.g., HR systems).
Support the implementation and management of governance policies and workflows within SailPoint IIQ, including access reviews, certifications, and audit reporting.
Collaborate with security and compliance teams to maintain and update compliance requirements, such as SOX, GDPR, and other relevant regulations.
Ensure that access controls and provisioning processes align with organizational policies and regulatory standards.
Develop and maintain workflows, rules, and policies to automate user account creation, modification, and termination processes.
Identify opportunities for automation and process improvement within SailPoint IIQ operations.
Work with developers to optimize and enhance the performance of custom connectors, workflows, and scripts.
Investigate and resolve issues related to identity governance, provisioning errors, and user access requests.
Perform root cause analysis for recurring issues and provide recommendations for long-term fixes.
Maintain detailed logs and documentation for incident response, providing transparency and traceability for audit purposes.
Collaborate with IT infrastructure, security, and business teams to align identity management operations with broader IT and security strategies.
Communicate system updates, changes, and outages to stakeholders effectively.
Train and provide guidance to IT support staff on SailPoint IIQ operational procedures and best practices.
Maintain accurate and up-to-date documentation for all operational activities, including configuration changes, system architecture, and processes. div>
Generate and distribute regular reports on identity governance metrics, system performance, and access reviews.
Assist with internal and external audits by providing necessary reports and system access documentation.
Experience with cloud-based identity governance solutions.
Familiarity with Privileged Access Management (PAM) solutions.
Experience with DevOps or SecOps practices, including CI/CD pipelines for IAM solutions.