Provide support in designing, developing, implementing, and optimizing information management and workflow solutions in the ServiceNow platform
Setup and configuring ServiceNow ITSM and migrating configurations, user access, templates, workflow, service catalog, etc
Install, configure, and customize the ServiceNow ITSM platform (business rules, UI policies, workflow, playbook, table…etc) to align with requirements
Set up integrations between ServiceNow and other systems to enable efficient data exchange using APIs and data loading
Analyze system performance, adjusting tuning parameters or code for optimal performance
Conduct unit testing, UAT, and stress testing in collaboration with technical staff
Qualifications
MUST hold a current ServiceNow ITSM Certification
(CIS-ITSM) ServiceNow Certified Implementation Specialist - IT Service Management (CIS-ITSM) or ServiceNow Certified System Administrator (CSA) certification
Strong proficiency in JavaScript
Familiarity with UI, SQL, HTML, and CSS
Knowledge of XML and structured programming principles
Understanding of ITIL processes
Experience in creating reports within ServiceNow
Experience with inbound and outbound data exchange between ServiceNow and other systems via REST and SOAP APIs