Tagcor

Informatica

New IICS Service and/or pattern enablement
Production migration/deployment of ETL objects & associated files through CICD pipelines
Provide L1 (Monitoring), L1.5 (Basic Dev & incident management) support, L2 (Complex Incident
Management), L3 (Complex Dev) support from the Customer Secured Delivery Center set up.
Continuous Platform Optimizations to improve Resiliency, Up-time and resolution of Vulnerabilities within SLA
Enforce platform governance & standards
Platform Support for IICS Major, Minor & Adhoc releases (EBFs)
Development and refinement of dashboards for monitoring capacity planning and platform resiliency
Execute annual Disaster Recovery & Password rotation exercises
Assist with Audit requests
Capacity Increases and Health Monitoring
To manage and support the platforms on rotational shift basis. (Major support requirement in the US business time)
To learn new platform management technologies and tools as a part of the cross-skilling exercise in Project life cycle.
Customer / Stakeholder management