Collaborate closely with stakeholders, including product managers, developers, and UX designers, to gather and understand documentation requirements.
Develop and maintain comprehensive customer-facing instructional materials, including user guides, FAQs, API documentation, and release notes for SaaS applications.
Utilize tools such as MadCap Flare, MadCap Central, XML, and HTML to create, manage, and publish content.
Work with subject matter experts to simplify complex technical information into accessible, user-friendly materials.
Ensure consistency in style, tone, and formatting across all documentation while adhering to company branding and style guidelines.
Participate in content reviews and usability testing to improve the quality and effectiveness of the documentation.
Stay current with emerging technologies and best practices in technical writing to continuously improve processes and deliverables.