• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 5th Jul 2025

• Receiving IT service requests from systems users via in-person interactions, the IT service management application, phone and/or email.

• Installing and decommissioning of hardware and software including system inventory maintenance and inventory updates.

• Accurately documenting, updating, and closing service requests, incidents or change requests in a timely manner.

• Effectively assigning and/or routing service requests to the appropriate IT members or third-party service providers.

• Researching and troubleshooting incidents and escalating or re-assigning tickets to the next support level, if necessary.

• Serving internal clients with a high level of integrity, professionalism, energy, and a positive attitude.

• Maintaining and supporting conference room AV and multimedia equipment.

• Escalating issues or concerns to IT Management as necessary.

 

Application & System Administration

• Coordinating and escalating support of various business and desktop applications, systems, and users.

• Participating in regular maintenance of systems including patching & security remediation.

• Communicating & training business users on best practices.

• Supporting disaster recovery readiness.

Desktop Management

• Provisioning, deployment, and management of PCs, mobile devices, and other IT equipment/peripherals

• Building and imaging desktop and laptop computers including the installation and configuration of operating systems and appropriate software for on-site and remote access use.

• Ensuring company policies and procedures are adhered to and enforced.

 

Required Qualifications

• Consistently demonstrate professionalism, dependability, honesty, integrity, and a service[1]oriented attitude.

• Proactive problem solver with strong analytic and creative thinking skills.

• A strong desire to learn.

• An associate degree, related technical training or equivalent combination of education and 3 to 5 years of IT support experience.

• Understanding of desktop hardware and software diagnostics and troubleshooting methods.

• Understanding of testing and integration of hardware and software systems.

• Must be able to collaborate with others while being a strong, self-motivated individual contributor.

• Strong verbal and written communication skills required.

• Ability to manage time, prioritize and organize work in an efficient manner required.

• Ability to shift priorities and adapt quickly in a fast-paced, changing environment.

• Ability to work well under stress and time pressures and a keen sense of urgency.

• Experience with Windows operating systems, tools, and Microsoft 365 applications and services.

• Knowledge of Microsoft Active Directory and Microsoft Azure AD (Entra ID)

 

Preferred Qualifications

• Knowledge of Apple iOS and Google Android related devices and software.

• Experience with remote diagnostic tools.

• Experience with help desk technologies and IT service management tools.

• Knowledge of remove management, monitoring and deployment tools (Intune, AutoPilot, NinjaOne