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ServiceNow-IT Service Management JavaScript

Data analysis: Extract, clean, and transform data from various ServiceNow modules to create meaningful insights.
KPI identification: Work with business stakeholders to define critical KPIs and metrics for tracking performance across different service areas.
Dashboard development: Design and build interactive dashboards using ServiceNow Performance Analytics to visualize key metrics and trends.
Reporting generation: Create customized reports and presentations to communicate findings to management and key decision-makers.
Trend analysis: Monitor performance trends over time and identify areas for improvement or potential issues.
Alerting and notifications: Set up thresholds and alerts to notify relevant teams when performance deviates from expected levels.
Predictive modelling: Utilize advanced analytics techniques to forecast future performance and identify potential risks or opportunities.
User training: Provide training and support to end users on how to effectively utilize dashboards and reports.