Define and document customer business functions and processes.
Consult with users and stakeholders to identify, define and document business needs and objectives, current operational procedures, challenges, input and output requirements, and levels of systems access.
Assist with project coordination tasks. Maintain and monitor project sprint plans, project schedules and other related documentation; coordinate tasks among the team members; organize and participate in stakeholder meetings; track and follow-up on important actions and decisions.
Act as a liaison between departmental end-users, technical analysts, information technology analysts, consultants and other governmental organizations in the analysis, testing and maintenance of web sites/tools/applications/systems to ensure optimal operational performance.
Analyze the feasibility of, and develop requirements for, new systems and enhancements to existing systems; ensures the system design fits the needs of the users.
Track and fully document changes for functional and business specifications.
Perform quality assurance review of deliverables for both, internal and external delivery.
Identify opportunities for improving business processes; assists in the preparation of proposals to develop new systems and/or extensions for current systems.
Perform change impact analysis to assess the potential implications of changes and documents business rules, functions and requirements.
Be able to create screen mockups and visualizations for review with client and stakeholders
Ability to create training manuals, FAQs, and web site static contents.
Proficient in all business documentation including SRS, Use cases, concept documents and other impact analysis artifacts.
Distill and present results to all levels of organization in clear, business language.
Provide support for a variety of meetings, conferences, and program activities.