Demonstrated experience in redesigning IVR systems (for self-service on the voice channel) and leveraging AI solutions in the IVR space.
Experience working in an AGILE environment.
Strong analytical skills and proficiency in data modeling techniques.
Scrum Master Certification.
BA/BS in CS, Information Systems or Information management or Systems design.
Background in implementing effective solutions.
Proven track record in leading strategic insurance programs and AI-driven transformations.
Deep understanding of product delivery processes, actionable business intelligence, data modeling, and governance, especially within the insurance industry.
Ability to manage complex projects and deliver results in a fast-paced environment.