• US Citizen

• Green Card

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 18th Jul 2025

* Ability to analyze and troubleshoot complex issues and propose solutions.

* Ability to analyze systems and procedures.

* Ability to write and revise standards and procedures.

* Ability to handle multiple projects.

* Ability to communicate effectively using excellent written and verbal communication skills.

* Ability to communicate at all management levels and to communicate with both technical and nontechnical personnel.

* Ability to understand each division's business processes and their dependencies.

* Knowledge of business analysis procedures, business process modeling and design, requirements and

process modeling tools, and meeting facilitation.

* Ability to obtain and sustain the cooperation of others.

* Ability to provide excellent customer service.

* Ability to present a professional image and demeanor to internal and external contacts.

 

 Functional Responsibilities:

* Identify opportunities for improving business processes to be more efficient or effective and assist in the business case vetting and preparation of proposals for information management efforts.

* Coordinate the analysis of program policies and procedures to determine their effect on automated systems and system functional areas.

* Focus on business value to develop ideas, including awareness of industry trends, risk assessments, business continuity, and business capability requirements.

* Coordinate and/or analyze user requirements, procedures, and problems to automate or improve existing systems; and coordinate and/or analyze computer system capabilities, workflow, and

scheduling limitations.

* Coordinate the service request life cycle through customer-related service request responses, business requirements coordination, technical specifications and related artifacts review, and monitors system integration and user acceptance testing prior to implementation.

* Coordinate with outside vendors and contractors to complete projects and service requests; and define, may assign, and evaluate their work.

* Identify potential project risks and difficulties, and designs strategies to mitigate or avoid them.

* Review complex project deliverables such as design documentation, test plans, and risk assessment plans, and provides comments and suggestions to document owners.

* Leads and coordinates process change requests and manage a project's scope, acceptance,

installation, and deployment.

* Correlate business value and priorities to planning activities and goal setting.

* Develops training curriculum and conduct formal system training.

* Leads and coordinates processes change requests; and manages a project's scope, acceptance, installation, and deployment.

* Performs other duties as assigned

 

Professional Expectations:

* Attends all meetings, meets delivery deadlines and is available during ERS office hours.

* Logs in and remains on agency Jabber during work hours.

* Attends remote meetings with camera on unless prior arranged for camera off.

* Coordinates leave and vacation with ERS lead.

* Must dress appropriately for a business/business casual environment.

* Communicates respectfully and works harmoniously with all co-workers, customers and vendors.

* Provides exceptional customer service.

* Is flexible; able to work under pressure and; able to adapt to change; and able to work on multiple

problems and tasks.

* Takes initiative to prevent and solve problems