The Legal Operations group is looking for an experienced Business Analyst that will work closely with our
The candidate will be part of a cross-functional team, working closely with representatives from
development, data and change management to ensure project deliverables are created / submitted
based upon the agreed upon schedule and align with the project stakeholder expectations.
The Business Analyst must be prepared to:
- Develop and document business processes to illustrate current and future state
- Gathering stakeholder feedback, categorizing and prioritizing information
- Review and analyze user feedback to identify common themes, trends and recommend areas for
- improvement
- Stay connected with users, keeping them informed about the status of their submitted recommendations
- Convert user feedback into actionable user stories (within JIRA) that reflect the desirable business
- process
- Must have worked in prior Salesforce implementation and have required Salesforce skillset
- Be prepared to draft test cases that are user friendly and make sense
- Confirm system meets submitted requirements by actively participating in system testing activities
- Support end user testing activities by tracking progress and conducting any required follow ups
- Communicate findings, recommendations and project updates to the Matters core team
- Must be comfortable liaising between technical and business team members