Bachelor's Degree preferred· Two-four years of experience configuring, installing, troubleshooting and repairing printers, PC and laptops.
Team player attitude, excellent communication skills, and the capacity to work with minimum supervision and good customer handling skills.
Ability to provide technical support to computer users both on the telephone and face-to-face when necessary·
Strong amount of technical knowledge of Windows XP, Windows 7, Microsoft Office 2003/2007 products, Market Data Applications (ex. Bloomberg) and telephony environments.
Expert level knowledge in at least one of these areas. Ability to broaden knowledge in the functional areas of IT and be proficient in 2 or more functional areas·
Strong basic execution capabilities within functional areas of IT.
Moderate proficiency in troubleshooting desktop computer issues, both hardware and software·
Ability to manage a work queue in a ticketing system.
The focus of a service desk person is to stay at the service desk and service people over the phone.