Tagcor

Technical Support

Accurately assess customer needs, set and meet expectations.
Provide ongoing technical support and guidance to customers using defined support guidelines.
Perform problem verification by confirming customers environment, error messages and symptoms of a problem.
Independently diagnose complex problems and duplicate customer issues where possible using standard utilities and 21CS software tools.
Maintain case tracking details for similar/future problem resolution.
Provide status updates to management of ongoing high-risk cases.
Work effectively across multiple teams to research and resolve product or customer issues
Some after-hours, weekends and on-call responsibilities may be required.