Conduct research into clients’ use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions,
Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements,
Review solutions and recommending improvements,
Groom and refine the Salesforce product backlog, in liaison with stakeholders on the project
Lead the design of system architecture and governance, including integration with external systems and data migration
Develop technical documentation and architectural diagrams to support decision-making and guide project teams
Own the design of Salesforce and (optionally) other affiliated solutions for Sales, Service, and platform solutions,
Act as a release manager, approving configuration and coded items to be deployed between environments. Where appropriate, this could include deploying changes,
Provide guidance on user story writing style,
Ensure success and acceptance criteria are defined for each story,
Describe and illustrate designs with appropriate justifications,
Ensure documentation of the steps for testing,
Groom and refine the Salesforce product backlog, in liaison with Salesforce SMEs,
Supervise the configuration, quality assurance, testing, and deployment of Salesforce,