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US Citizen
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Green Card
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EAD (OPT/CPT/GC/H4)
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Corp-Corp
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W2-Permanent
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W2-Contract
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Contract to Hire
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UG :- - Not Required
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PG :- - Not Required
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No of position :- ( 1 )
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Post :- 4th Aug 2025
- End-to-end IT service portfolio & catalog design/redesign covering below:
- As-is understanding of service, respective offerings, process/workflows, integrations, fulfilment & support etc.
- Planning for future service
- Re-engineering of service/offerings & respective workflows
- Designing of Service, offering, consumables, request forms, workflows, approvals, fulfilment construct formation, automation designing
- Integration & functional designing, user stories creation, wireframes
- KPIs & reporting configuration
- Build test scripts, functional testing, pilot training
- Training material, trainings
- Hand over to support, supporting OCM etc.
- Implementation of redesigned service using ITSM tools like ServiceNow etc.
- Identify automation opportunities and driving implementation of the same
- Work closely with ServiceNow developers in Agile method to get redesigned service implemented