• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( )

• Post :- 4th Aug 2025

Install and configure hardware and software
Respond to tickets in accordance with SLA guidelines
Record, track, and document the help desk request problem solving process including actions taken through to the final resolution
Respond in timely manner to requests and issues
Repair and replace equipment as needed
Provide onsite and remote support to end users
Assist in AV setups as needed for meetings
Set up new workstations for users (deploying equipment, checking over account setups).
Heavy use of Windows and Mac OS devices
Ability to work in Active Directory
Test new technology
Create documentation for staff for training purposes
Employee endpoint support and troubleshooting
Laptops
Tablets
Mac (if applicable)
Mobile device support and troubleshooting
Corporate and bring your own device ("BYOD")
Single sign-on/multi-factor authentication support
Printer, Wi-Fi and VPN support
Collaboration software support
Active Directory ("AD")/Azure (if applicable) account administration and support
Resolve escalation of Tier 1 support tickets
Microsoft Office 365 account administration and support
Learning Management Systems ("LMS") support
Veeva support and troubleshooting
Adobe suite