ITIL®/ITSM Functional Process Consulting or Process Management Lead
ITIL® Intermediate or Expert certified
ISO 20000 Auditor is plus
IT & respective technology alignment
Project Management trained is preferred
Strong customer service orientation
Passion for analyzing problems designing creative solutions in the form of process design and automation, driving continuous performance improvement
Comfortable with and effective using MS Office applications including Visio
Close attention to detail and accuracy
Deadline driven and results oriented
Flexible attitude and ability to interact with a diverse business user community and changing environment; comfortable with and excited about being part of the driving force behind change management