Develop and manage project timelines and task lists
Ability to understand and identify opportunities for continued growth
Understand and manage the execution of tasks to achieve Client s marketing goals
Display positivity in all engagements with others (at all levels), demonstrating Quad culture and values
Manage complex projects simultaneously
Meet tight deadlines within established budgets
Identify process challenges and work with internal leadership to solve
Attend regular planning meetings and provide detailed written confirmation/report
Work effectively to manage work across internal business units
Build and maintain client relationships with low-and-mid level management.
Suggest opportunities to the Account Manager to educate the client on Quad's services - directly or through the Client Services team.
Ensure the client is satisfied with performance of our Client Services Team and level of service.
Keep management informed regularly of events/issues that could impact client relationship.
Ensure the team adheres to established processes and procedures to ensure timely and accurate delivery of Client s services. Escalate to management if necessary.
Evaluate and monitor the quality and performance of all services provided to the Client(s) by Quad.