• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 8th Aug 2025

  Minimum 8 to 12 yrs experience in Snow admin platform3-6 yrs experience in
  snow development activity. Should have managed large customer instances

  
Must handle day today L3 activities and
  monitoring tasks. Should develop workflows, implement integration.Should
  manage version upgrades along with integration management.

  
Should have exposure in to service now
  scripting and automation, hands on scripting experience is must.  

  
Extremely proficient with the system ,
  especially ITSM Pro modules, virtual chat agent, service portals, API
  connectors and custom tables we created 

  
Must have basic scripting knowledge to update
  custom UI, business rules etc. 

  
Proficient to handle all system
  configurations, catalog item creation , troubleshooting flows etc.Must have
  created work flows and fix work broken work flows.

  
Should have knowledge in ITIL process to mange
  the system effectively. Should manage ITIL licenses on SNOW for cost
  effective utilization.Should handle platform migration activities as an
  individual or to lead the effort with a team.

  
Team management experience is added advantage.

  
GraduateFluent in EnglishManage customer
  directly without any escalationSupport customer during US work hours.

  
Expert in Java script and experience on
  Powershell script. Integrate ServiceNow with other tools and external
  platforms using APIs and web services. Design, develop, and configure
  ServiceNow ITOM and CMDB modules, including Discovery, Service Mapping, Event
  Management, and Configuration Management. Customize ServiceNow workflows, Flow
  designer, business rules, UI policies, and notifications to support ITOM and
  CMDB processes and automation. Configure and maintain the CMDB data model,
  ensuring accurate and up-to-date configuration item (CI) information.

  
Provide ongoing support and maintenance for
  ServiceNow applications, troubleshooting issues and implementing necessary
  fixes or enhancements.

  
(1.)  To adhere to quality standards,
  regulatory requirements and company policies

  
(2.)  To ensure positive customer
  experience and CSAT through First Call Resolution and minimum rejected
  resolutions / Reopen Cases

  
(3.)  To participate or contribute on EN
  business in creation of proposals to drive Service improvement plans.

  
(4.)  To independently resolve tickets
  & esnure that the agreed SLA of ticket volume and time are met for the
  team.

  
(5.)  To provide support for on call
  escalations /L3 level support and doing incident & problem management
  (6.)  Work on value adding activities such Knowledge base update &
  management, Training freshers, coaching analysts & conducting
  interviews/participation in hiring drives.