• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 9th Aug 2025

• Install and configure hardware and software
• Respond to tickets in accordance with SLA guidelines
• Work with our Service Desk, Documentation, Remote Monitoring/Management and all other system software to accept and resolve L1 and L2 service requests, incidents and problems. Documenting and tracking all steps taken to the resolution.
• Responsible for escalations on all desktop, network, and server infrastructure service tickets to ensure service levels are maintained.
• Create and document service management procedures and standards to ensure engineering best practices are maintained.
• Work with clients directly over the phone and using remote software or travel on-site
• Respond in timely manner to requests and issues
• Repair and replace equipment as needed
• Provide onsite and remote support to end users
• Assist in AV setups as needed for meetings
• Set up new workstations for users (deploying equipment, create Active Directory Accounts, O365
• Heavy use of Windows and Mac OS devices
• Ability to work in Active Directory
• Research and test new technology

Daily activities

• Accept and resolve tickets, service requests/incidents/problems, using our Service Desk software
• Accept client facing phone calls and contact clients via phone and/or email to assist in resolving incidents and problems
• Use remote management software to log into client PC's and resolve service requests/incidents/problems
• Answer the phone with a cheerful and enthusiastic tone
• Perform initial fault finding and basic troubleshooting of both incidents and problems
• Deal with ticket escalations internally and externally with support tickets from third party vendors
• Assist with deployments in the field – NYC/NJ AreaDesired Attributes and Experience
• Customer service skills
• Excellent verbal and written communication skills
• Reliable
• Solid understanding of computers, networks and software
• Solid understanding of TCP/IP, DHCP, DNS, Domain Controllers etc
• Experience using MS Office applications: Word, Excel, Outlook
• High attention to detail
• Previous experience with ConnectWise: Manage, Automate, Remote
• Previous experience with Bitdefender
• Previous experience with LionGuard
• Ability and willingness to travel to client sites as needed
• Ability to drive to drive and travel as needed
• Ability and willingness to work overtime when needed
• Ability and willingness to quickly learn new technology and software
• Ability to lift 50 lbs.