US Citizen
Green Card
EAD (OPT/CPT/GC/H4)
H1B Work Permit
Corp-Corp
W2-Permanent
W2-Contract
Contract to Hire
Consulting/Contract
UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 12th Aug 2025
8
Required
Experience with ITSM and ITIL governance processes.
8
Required
Ability to think and act both strategically and tactically and know when to apply each type of action.
8
Required
Very strong communication skills: oral, written, presentation and facilitation.
8
Required
Technical understanding with ability to translate into business concepts.
8
Required
IT Service Management knowledge beyond theory. He/she has held roles which implement IT best practices.
8
Required
Credibility and trust; ideally has earned the respect of IT managers and other business managers at all levels.
8
Required
The ability to bring together and work with a team of people with varied backgrounds – business analysts, technical experts, process owners - to articulate and remedy service level issues.
8
Required
A good understanding of IT Outsourcing and Managed Services.
8
Required
Statistical, numerical and analytical principles and processes.
8
Required
Innovative thinking with service quality, and its improvement, within limits of costs and business direction.
8
Required
Adhere to Project Management best practices
8
Required
Experience with ITSM service tools, ServiceNow, and Remedy.
5
Preferred
Proficient in the use of Remedy On Demand
4
Preferred
IT Service Management certification ITIL V3 or V4
4
Preferred
PMP Certification
4
Preferred
Business Process Engineering
4
Preferred
Technical Writing/Formal documentation skills
4
Preferred
Experience with ServiceNow in use with supporting external business partners. Experience with Cloud service provider AWS.
3
Preferred
Training experience
1
Preferred
Experience with ServiceNow security operations. Experience with DevOps tools (Jira, Gitlab, etc.)