Lead and manage the end-to-end delivery of Microsoft CRM implementation projects, ensuring timely and successful project completion.
Develop detailed project plans, including timelines, milestones, resources, and budget.
Coordinate with stakeholders to gather and define business requirements and technical specifications.
Oversee resource allocation, ensuring that team members are aligned with project priorities.
Stakeholder Communication:
Act as the primary point of contact between clients, stakeholders, and internal teams, ensuring alignment and managing expectations throughout the project lifecycle.
Provide regular project updates to stakeholders, including progress reports, risk assessments, and recommendations for improvement.
Facilitate meetings, workshops, and presentations for project kick-off, status updates, and reviews.
Team Leadership:
Lead a cross-functional team of developers, business analysts, consultants, and other project stakeholders to ensure the successful execution of the project.
Foster a collaborative, high-performance environment to drive results and meet project objectives.
Mentor and support team members, ensuring that everyone has the resources and guidance needed to contribute to the project’s success.
Risk & Issue Management:
Proactively identify and manage risks and issues that could impact project timelines, quality, or budget.
Develop mitigation plans and coordinate resources to resolve obstacles quickly and effectively.
Maintain a risk register and communicate any significant risks to senior management in a timely manner.
Quality Assurance & Continuous Improvement:
Ensure that the project meets quality standards and client expectations through effective testing and validation.
Monitor project progress and suggest improvements to processes, methodologies, and tools as needed.
Conduct post-implementation reviews to gather feedback and identify lessons learned for future projects.
Budget & Resource Management:
Manage project budgets, ensuring that costs remain within scope and approved limits.
Oversee project resource planning and allocation, ensuring appropriate staffing levels for project needs.