• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 22nd Aug 2025

Duties and Requirements:

- Review change request forms submitted by customers to validate accuracy and identify issues with implementation.

- Collaborate with requestors to refine request forms, when required.

- Test change requests in lab, when required.

- Implement and validate changes in production.

- Provide technical information in support of customer service requests.

- Respond, investigate, and troubleshoot monitoring alerts and customer raised incidents.

- Troubleshoot DNS, DHCP, IPAM, and NTP related configuration and service issues.

- Plan, test in lab, and implement patches in production for DNS, DHCP, IPAM, and NTP infrastructure.

- Generate monthly customer facing operational reports.

- Train and lead future teammates, when required.

- Make recommendations for process and technical improvements.

- Work closely and effectively with customers, partners, vendors, and team members to provide exceptional customer service.