Act as the voice of the customer, working with project team members and business
stakeholders to fully understand business processes, pain points, and customer needs.
Develop expertise in customers' business applications and organizational data management concepts, advocating for the customer throughout the SDLC. Conduct Root Cause Analysis to identify system gaps and deficiencies that impact the customer and require a business, technical, or blended approach for resolution. Diagram current processes and propose modifications using process flows, context
diagrams, and data flow diagrams to ensure clarity for both technical and nontechnical stakeholders.
Discover and document customer-centric requirements, user stories, and acceptance criteria with a focus on improving business and technical processes. Decompose requirements into Epics and Features; create clear and concise user stories that are aligned with customer goals and are easy to implement by technical teams.
Map user stories to technical designs for system modifications, ensuring that solutions meet customer expectations.
Identify and group related user stories into Themes; document dependencies, ensuring alignment with customer priorities and business processes.
Assist the Product Owner in maintaining the product backlog with a customer-first mindset.
Perform Quality Analyst functions, defining test objectives, test plans, and test cases, while executing tests (including regression testing) to ensure customer satisfaction.
Coordinate and facilitate User Acceptance Testing (UAT) with business stakeholders,
ensuring that the customer is at the center of the testing process and keeping Project Managers/Scrum Masters informed of progress.