• US Citizen

• Green Card

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 1st Sep 2025

The IT Business Systems Delivery (BSD) Customer Engagement department supports, manages and implements a portfolio of IT system capital initiatives with our Customer Operations, Energy Management and Energy Efficiency business partners.
This IT team supports each initiative from conception to implementation and provides the necessary IT support required to either enhance existing systems, create or enhance interfaces and/or design, develop, test and implement new applications.

The Customer Engagement Capital Portfolio Team is looking for a Senior Salesforce Administrator with strong communications skills, to work with our existing IT delivery team to design, develop, test and implement key functional enhancements based on business requirements from our product owner and regulator.
The ideal candidate has strong Salesforce administration and configuration skills, communication and problem-solving skills, can help foster relationships, facilitate and coordinate standard project operations and support and drive excellence.

Role & Responsibilities
Configuration Management & Customization
Customize the Salesforce platform to meet the organization's unique needs
Configure fields, objects, flows, and automation rules
Create and manage reports and dashboards
Assist with data migration and integrity
Ongoing Support
Helping address issues or bugs identified post-release and implementing enhancements as needed
Troubleshooting, answering queries, and providing guidance post-releases
Plan for ongoing maintenance of the platform, including updates, patches, and performance monitoring
Monitoring of system automations and integrations
Compliance & Security
Control access to sensitive data through profiles, roles, and permission sets
Implement and enforce security measures to protect sensitive data and ensure data privacy
Collaborate with the company's IT security team to address any regulatory requirements
Stay informed about security updates and best practices
Documentation
Document system configurations, processes, and customizations
Maintain an up-to-date knowledge base for users and administrators
Provide clear documentation for any changes made to the system
Collaboration
Work closely with stakeholders (CDG) to understand their requirements
Communicate effectively with cross-functional teams
Act as a bridge between business needs and technical solutions
User Training
Creation of training modules covering key features and functionalities of Salesforce
User guides and documentation to help users navigate and utilize Salesforce effectively
Materials for workshops and training sessions, including presentations, hands-on exercises, Q&A
Release Documentation support
Feature enhancements, bug fixes, and changes implemented in each release
Analysis of user feedback gathered during each release cycle, with recommendations for improvements
Plan for iterating on Salesforce configuration based on user feedback and program requirements
Continuous Learning
Keep up-to-date with Salesforce releases, Utility Cloud updates, and industry trends
Earn relevant certifications, such as the Salesforce Certified Administrator and any specialized certifications related to Utility Cloud or other Salesforce products.