Bachelors degree in Business Administration, Information Systems, or a related field.
- 10+ years of experience in business analysis, with a focus on role and persona management.
- Proven experience in conducting role analysis and defining role requirements.
- Strong understanding of persona management and user role frameworks.
- Experience working with cross-functional teams to gather and document requirements.
- Excellent analytical, problem-solving, and organizational skills.
- Strong interpersonal and communication skills, with the ability to engage with stakeholders effectively.
- Ability to translate business needs into actionable requirements.
- Experience with ServiceNow or other IT Service Management tools.