Tagcor

Experience with Case Management Tool workflow or BPMS

Define the system requirements and specifications including analyzing the Early Warning System’s ZFC file specification and sample data to define a similar file version for Fraud solution; also will define the Fraud pre-send API specification for input and output.
Analyze Case Management from Salesforce and internal service / ticking systems, define the business needs and functional specifications for the Case Management including the fraud classification, workflow, notification mechanism and standards.
Perform, evaluate, and communicate thoroughly, providing detailed quality assurance throughout the SDLC.
Determine and develop user requirements for systems in production to ensure maximum usability.
Partner with stakeholders across business units (ex: Strategy, Product, O&T, PMO, Finance, Security, Compliance) to develop analyses and documentation in a collaborative way, communicating effectively with production, managerial, and executive teams.
Evaluate, analyze, and communicate systems requirements on a continuing basis.
Author and update internal and external documentation, and formally initiate and deliver requirements and documentation.
Serve as the primary source for Agile iteration tasks, input, and elaboration.
Act as a key player in defining the satisfaction and acceptance criteria.