US Citizen
Green Card
EAD (OPT/CPT/GC/H4)
H1B Work Permit
Corp-Corp
W2-Permanent
W2-Contract
Contract to Hire
Consulting/Contract
UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 3rd Sep 2025
Research and advise on best practices and the best approach to using ServiceNow tools to meet each unique business challenge using our ITSM licenses. - Develop and configure ServiceNow to create new catalog items, workflows, reports, dashboards, email rules and other commonly used ITSM tools to meet enhancement requirements. - Research, develop, and enhance integrations with other CUNY systems to authenticate users, consume security alerts, and export data for analytics. - Define, at an architectural and design level of detail, technical solutions aligned with CUNY’s business problems and ServiceNow Implementation Best Practices - Working with Business
Analyst/Process Analyst, estimate story level of effort, monitor Developer’s work, and own overall quality and delivery of development; may perform a portion of development on Stories that cannot be delegated - Responsible for Sprint demos and delivery of additional development artifacts, documentation, and knowledge transfer activities - Work collaboratively with team members to monitor for scope creep and resolve critical path technical issues and challenges - Help mentor CUNY Developers in relation to technical design standards and implementation of best practices - Participate in upgrade retrofitting and regression testing.