US Citizen
Green Card
EAD (OPT/CPT/GC/H4)
H1B Work Permit
Corp-Corp
W2-Permanent
W2-Contract
Contract to Hire
Consulting/Contract
UG :- - Not Required
PG :- - Not Required
No of position :- ( 1 )
Post :- 13th Sep 2025
• Ensures platform alignment with business and IT strategies
• Provides consultative technical leadership to the platform team, management, and senior leadership
• Creates and maintains a detailed view of the existing architecture
• Provides architectural controls to ensure the correct technical solutions are used when delivering business solutions
• Resolves technical escalations, including responding to defects, incidents, and service impacting issues
• Participates in process development workshops and requirements gathering activities
• Works closely with enterprise architecture team and platform product owner
• Assists in migrating configuration across instances to ensure effective Release Management practices
• Assists and/or directly contributes to the design, development, and maintenance of all ITSM features and functions, i.e., Incident, Change, Problem, Service Catalog and Service Portal, Service Mapping and CMDB Health and maturity
• Demonstrates a strong background in designing platform governance, ensuring development team alignment, and ensuring that priority demands are effectively executed, alongside the development team, product owner, and SCRUM master
• Apply extensive experience administrating the ServiceNow platform: Business Rules, UI Actions, UI Policies, Client and Server Scripting, Roles, User and Group Administration, MID Servers, Service Mapping, and SLAs
• Plan, test, and execute the upgrading of the ServiceNow platform
• Update and maintain a comprehensive testing protocols for ServiceNow instance upgrades with the purpose of certifying all integrations and business processes for use after the upgrade completes
• Design, implement, test, document, and deploy existing technical processes, such as integrations, scheduled jobs, import sets and transform maps, UI design, and platform notifications
• Enhance existing out of box and customized platform and portal features and capabilities, including scoped applications and external application integrations
• Review technical requirements to ensure that they are provided in sufficient detail to be accurately estimated
• Draft technical process documentation
• Develop and maintain/enhance existing scripting in ServiceNow
• Create, configure, and manage integration endpoints using various authentication methods like OAuth, Basic, and HMAC
• Design, develop, and maintain Service Catalog Items with varying levels of complexity, using Flow Designer
• Create and maintain web service technologies for inbound and outbound transactions (RESTful, JSON, HTTP, SSL, XML, and GIT)
• Excellent written, oral, instructional, and interpersonal skills with focused motivation and a positive attitude.
• Display the ability to be a natural self-starter, high engagement, and a strong focus on customer service and on time service delivery
• Service Portal Design and Catalog Taxonomy
• ServiceNow Mobile Development
• Ability to manage and lead the development work of vendors working in the ServiceNow platform
• Readiness to mentor and share technical knowledge with service management team
• Effectively manage multiple workstreams concurrently while maintaining a high level of attention to detail
• Capable of adapting to change and able to work independently and as part of a team
• Ability to apply strong problem analysis skills
• Design and build connections/spokes/service graphs using Integration Hub (Automation Engine) in to build connectivity between ServiceNow and proprietary and non-proprietary applications