• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 16th Sep 2025

·       Minimum 12+ years of experience with contact center domain technologies and products

·       Minimum 5+ years of hands-on experience with AWS Connect, Lex, Lambda, Dynamo, S3, CloudWatch

·       Shall have hands-on knowledge including solution design and architecture for larger scale contact centers, in building complex contact flows that require in-depth and granular knowledge with Lambda and Lex

·       Minimum 5+ years of experience with Lex dealing various kinds of Bot implementation and build work

·       Shall have design knowledge on deployment pipeline

·       Shall have strong knowledge with AWS infra and overall what services are best to leverage, knows how to derive cost

·       Well versed with full stack development - node.js, python, java script Java Springboot, Deployment pipeline, Terraform.

·       Should have migration knowledge to deploy applications/infra from on-prem to AWS Connect

·       Added advantage to have Genesys Engage Composer knowledge

·       Shall have knowledge to demonstrate deployment architecture, solution design for middleware systems and be able to review with architecture and security boards

·       Knowledge with Optimizing API performance, data masking and data streaming into Splunk

·       Should have knowledge with deployment pipeline and Terraform

·       Able to demonstrate integration architect with different platforms and best practices