ServiceNowSREConfiguration Management Databases (CMDB)Common Service Data Models (CSDM)
Work Authorization
US Citizen
Green Card
EAD (OPT/CPT/GC/H4)
H1B Work Permit
Preferred Employment
Corp-Corp
W2-Permanent
W2-Contract
Contract to Hire
Employment Type
Consulting/Contract
education qualification
UG :- - Not Required
PG :- - Not Required
Other Information
No of position :- ( 1 )
Post :- 19th Sep 2025
JOB DETAIL
Connect with work with Process Owners (Event, Incident, MI, Problem) and the business to improve data enrichment needed to detect, and remediation and action anomalies that impact USAA workforce and the membership.
Track utilization of the CMDB and CSDM in support of ITSM and Availability Management processes
Identify and track improvements to CSDM and CMDB in support of ITSM processes.
Assist\train customers on how to utilize CMDB and CSDM data in execution of ITSM processes.
Work with dependent process to create enhancement stories that will improve CSDM and CMDB
Record and attempt to resolve CSDM and CMDB impediments on ITSM processes.