- Collaborate with cross-functional teams, including developers and UX designers, to ensure seamless integration and user experience.
- Regularly analyze market trends and customer feedback to enhance and iterate on Conversational AI capabilities.
Enterprise Decision Engine:
- Develop and maintain a robust Decision Engine that supports enterprise-level decision-making processes.
- Work closely with stakeholders to understand business requirements and translate them into actionable features and functionalities.
- Drive continuous improvement through iterative releases and user feedback.
Omnichannel Feedback Loop:
- Establish and optimize feedback mechanisms across various customer touchpoints.
- Collaborate with Customer Support, Marketing, and Sales teams to gather valuable insights for product improvements.
- Implement strategies to ensure consistent and actionable feedback from customers across all channels.
Qualifications:
- Bachelor's degree in Business, Computer Science, or a related field. Master's degree is a plus.
- Proven experience as a Product Owner or similar role in a technology-driven environment.
- Strong understanding of Conversational AI, Enterprise Decision Engines, and Omnichannel strategies.
- Excellent communication and collaboration skills to work effectively with cross-functional teams.
- Analytical mindset with the ability to make data-driven decisions.
- Familiarity with agile development methodologies.
- Familiarity with software development tools such as Jira, Confluence, or similar Agile management platforms.
Additional Requirements:
- Ability to adapt to changing priorities and thrive in a fast-paced environment.
- Demonstrated leadership skills and a collaborative approach to problem-solving