Work with Agency/Business Users to develop/document new business strategies and models.
- Support and align efforts to meet customer and business needs
- Manage customer relationships and expectations by developing a communication process to keep others up-to-date on project results
- Stay current with customer needs and strategies; utilizing formal and informal written communication methods (for example, emails, newsletters, PowerPoint presentations, executive updates, task lists, updates) to communicate updates and findings; and facilitating project meetings and presentations to all types of diverse audiences (for example, senior management, Customers, technical staff)
- Participate in multiple projects by completing and updating project business and technical documentation; determining daily priorities; ensuring efficient and on-time delivery of project tasks and milestones; following proper escalation paths; and customer and vendor relationships
- Collaborate with team members and peers by articulating ideas and viewpoints driving the resolution of issues.
- Identify, create and facilitate process design changes by conducting business and systems process analysis and design at a complex level; focusing on quality improvement and data management; ensuring data is reliable and valid; developing process improvements or re-engineering and recommending elimination; integrating new systems and processes with existing ones; and partnering with internal and external teams and peers to ensure systems provided meet the long-term business strategies
- Provide and support the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes and new responsibilities
- Provide project level analysis – producing required project analysis documentation (business requirements, scope matrix, use cases, sequence diagrams, future state proposals, UAT plan)
- Collaborate closely with developers to implement the requirements, provide necessary guidance to testers during QA/QC process
- Identify improvement opportunities (proactive and reactive)
- Elicit and clearly document business and systems requirements
- Assess business process and system inefficiencies
- Identify ways to increase adoption and customer satisfaction
- Participate fluency in business processes and process differentiation
- Analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes
- Understand and negotiate needs and expectations of multiple stakeholders
- Serve as a liaison between Business, Vendors and ITS to assist or gather business requirements needed for system modifications, enhancement and implementations
- Assist with development and execution of test plans
- Support system conversions, upgrades, enhancements
- Develop Business Cases: gather, document and obtain sign-off on business requirements; work with ITS technical team resources to identify proposed technical solutions to meet the business requirements while aligning with ITS Technical and Security Policies; and organize the analysis of information about costs/benefits, advantages/ disadvantages, and technical feasibility of designing and implementing proposed solutions.