Tagcor

Technical Support Associate

Provide phone and hardware support to end-users for common office software applications.
Software applications supported include MS Word, MS Excel, MS Outlook, Best Authority, LegalKEY, Windows OS, NetDocuments, Workshare Compare.
Thoroughly research technical issues and document solutions for user problems in a timely manner.
Recommend or perform actions to correct software or system problems.
Handle items which were not resolved by the Level 1 team.
Maintain incident tracking system from the input of issues through the resolutions, including any necessary escalation.
Maintain a highly competent knowledge of relevant products, current support policies, and methods of support delivery.
Support remote access applications.
Troubleshoot operating system and hardware issues.
Communicate effectively with both unskilled and skilled PC users.
Handle sensitive and/or confidential documents and information.
Communicate with manager and client on job or deadline issues.