Exp- 8+ service now relevant exp of 8 years
Exp in IT operations management (ITOM) – SN discovery, service mapping, event management
SN Integration exp with third party tools
APM – application portfolio management
Both ITOM and APM – Required
More weightage on ITOM, APM - niche
CSDM – check for this exp
Developer
Communication, presentable
Certifications
- Service now Admin – Certified System administrator (Mandatory) – must have
- Certified implementation specialist ITOM – good to have
- Certified SPM – Good to have
- Certified Application developer – good to have
Here is the high level JD for the opportunities:
SKILLS/EXPERIENCE PREFERENCES:
Dynamic and Proactive ITSM Professional:
- Proven self-motivation and a successful track record in IT Service Management (ITSM), IT Operations Management (ITOM) technologies.
- Comfortable thriving in the dynamic atmosphere of a technical organization with a rapidly expanding customer base.
- Organized and analytical with the ability to work effectively in a team environment.
- Demonstrated ability to implement projects on time to meet project schedules.
- Capable of handling multiple priorities in a fast-moving environment.
Application Portfolio Management (APM) Expertise:
- Essential expertise in Application Portfolio Management (APM).
- Emphasis on managing and optimizing the organization's portfolio of applications for enhanced efficiency and performance.
Technical Proficiency:
- Intermediate level experience with ServiceNow implementations.
- Understanding of the Common Service Data Model (CSDM)
- Proficiency in system integration using web services and other web-based technologies (XML, HTML, AJAX, CSS, HTTP, REST/SOAP).
- Strong communication, presentation, and writing skills.
- Excellent troubleshooting skills with the ability to influence stakeholders and team members in a consultative fashion.
ServiceNow ITSM Modules:
- Hands-on experience in the development and implementation of ServiceNow ITSM modules:
- Asset Management
- Incident Management
- Change Management
- CMDB/Discovery
- Service Mapping/Dependency Mapping
- IT Asset Management
Technical Understanding:
- Exposure to ServiceNow platform capabilities.
- Understanding of technical and functional design requirements related to ServiceNow.
Scripting and Automation:
- Proficient in creating and managing scripts and workflow.
- Experience in one or more scripting languages: JavaScript, Python, PowerShell.
ITSM Fundamentals:
- Fundamental understanding of ITSM, ITIL
- Understanding of CMDB.
ServiceNow Scripting Aspects:
- Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system.
- Proficiency in ServiceNow client and server-side JavaScript and the ServiceNow APIs.
Web Services and Integration:
- Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup, and Integration of ServiceNow to Other Applications.
Customization Skills:
- Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly.
- Implementation of Custom UI Changes with the usage of Web Technologies such as DOM, HTML changes.