● Assist the Director of IT with planning and decision making for both long-term and short[1]term design and technical requirements, operationally and in support of major projects
● Monitor the status of incidents and service requests within our ITSM ticketing system and communicate progress on service delivery to end users and the Director of IT as necessary.
● Assess and analyze the need for a new integration to build supportable and sustainable solutions based on API best practices.
● Gather and analyze feedback from users and make recommendations to the Director of IT on improving policies and procedures. Skills and Competencies • Proficiency in programming languages such as Python, Java, JavaScript, or C.
Strong verbal and written communication skills, capable of interacting with technical and business resources
Demonstrates initiative and works independently with a minimal supervision
Knowledge of higher education core business processes in areas such as Student, Financial Aid, Finance, AP/AR is highly desirable.
Strong understanding of API technologies, including REST and SOAP.
Strong knowledge of databases such as MYSQL, or equivalent enterprise database systems.
Experience with cloud platforms such as Azure and AWS.
Microsoft Exchange/Office 365
Ability to multitask and adapt to new processes quickly.
Effective problem-solving skills.
Ability to work independently in researching problem resolution and new technologies.
Ability to work collaboratively with internal and external groups in a team environment to improve overall technology services. • Excellent customer service skills.