Application-related Monitoring, Recovery, and Restart
Perform upon request, application-related end-user job / utility submission monitoring, recovery and restart
Customize Installation Jobs
Customize installation jobs and/or scripts, as needed
Code Promotion
Perform and support code promotion
Automated Scheduling System
Provide, administer and maintain an automated scheduling System
Scheduling Conflict Resolution and Reportingi.
Resolve scheduling conflicts, with Hertz assistance, in all production schedule cyclesii.
Provide daily report of scheduling conflicts which occurred in previous night’s batch cycle
Schedule Monitoringi. Monitor schedule cyclesii. Monitor scheduled batch jobs, Resolution and Restart, Invoke resolution and restart procedures in the event of failures in the batch jobs or online utilities
Incident Notification, Perform notification of Incident to appropriate support team in accordance with the Procedures Manua, lDelay Notification, Perform notification of delays within batch production schedule in accordance with the Procedures Manual
On-request Batch Job Scheduling, Schedule on-request batch jobs per Hertz request, Perform adjustment and fine tuning to include:i.Identification and documentation in Hertz specified format of critical paths based on statistics of executionii. Identification of jobs eligible for parallel processing (on same CPU or multiple CPUs) and reorganization of normal batch schedules iv. Support of special batch schedules (e.g., for known peak periods)v. Suggestion and implementation of improvements
Code Promotion Standards, Maintain and update standards for code promotions, Acceptance Criteria and Operational Requirements, Document production application and Systems acceptance criteria and operational requirements, Movement of Codei. Move Application related code from development, test, or quality assurance to NonStop production Environments and document and maintain procedures for same iii. Move Hertz supported Application code within supported Application Environments, Automated Code PromotionMaintain automated code promotion Systems(s) and provide customized interfaces to HertzRelated Documentation
Develop, maintain and support procedures, scripts and general operations and network Related Documentation for use by operations personnelJob Scheduling Databasei. Maintain Database of job scheduling, contact, and re-run of interdependenciesii. Maintain a history of scheduled job completion resultsReprocessing ActivitiesProvide quality control for reprocessing activities (i.e., rerun batch control activities)Third Party Provider Applications Software Support
Provide Third Party Provider Applications Software support (i.e., install, maintenance, upgrade) for product installs
Performance Improvement i. Analyze statistics and resource usage information to determine current and future performance metrics, identify potent