Support daily use of and enhancements to existing SharePoint sites.
Analyze, design, develop, and document new SharePoint sites as needed.
Assist in the development of an enterprise strategy and framework for the ongoing use of SharePoint and the integration of SharePoint with other communication and collaboration vehicles.
Ensure the creation and review of designated project deliverables.
Provide demonstrations and training as needed during project development, testing, and deployment.
Document code development and related workflows.
Provide design, troubleshooting, and end user support of SharePoint applications.
Provide management reporting as designated.
Troubleshooting Issues (e.g., Diagnosing and fixing software problems reported by users).
Account Management (e.g., Assisting with account setup, password resets, and access issues).
User Training (e.g., Offering training sessions or resources on using software tools effectively).
Documentation (e.g., Creating and maintaining user manuals, FAQs, and troubleshooting guides).
Remote Support (e.g., Using remote desktop tools to resolve issues directly on the user’s machine).
Feedback Collection (e.g., Gathering user feedback to improve services and support).
Incident Reporting (e.g., Documenting issues and resolutions for future reference and analysis).
Escalation (e.g., Identifying issues that require higher-level technical support and escalating them accordingly).
System Monitoring (e.g., Keeping an eye on system performance and user activity to preemptively address issues).
Patch Management (e.g., Ensuring software and systems are up to date with the latest patches and updates).
Onboarding Support (e.g., Assisting new users with their initial setup and orientation).
Required
Bachelor of Arts, or a Bachelor of Science, in Computer Science.
5+ years of professional experience with SharePoint development and system administration.
5+ years of professional experience Microsoft Power Apps integration, JavaScript, C#, SQL and .NET frameworks.
5+ years of professional experience supporting daily use of and enhancements to existing SharePoint sites.
5+ years of professional experience tracking progress of assigned projects, identify risk factors, develop risk mitigation plans, identify issues, and facilitate appropriate forums for resolution.
5+ years of professional experience developing and supporting Microsoft SharePoint environments.
5+ years of professional experience with systems development methodologies and project management practices.
Ability to:
Communicate effectively and establish and maintain effective working relationships with peers, end users and vendor development staff, as well as all levels of management and judicial personnel as necessary.
Work effectively within a diverse IT organization.
Create and deliver project presentations to senior and executive Judiciary management as needed.
Assist with strategy and design of deliverables as needed.
Strong knowledge of:
Integrating database capabilities within the SharePoint environment including the development of a plan and framework.