Business Process Analysis: Collaborate with HR teams to gather, analyze, and document detailed requirements related to the full employee lifecycle, including hiring, onboarding, benefits, rewards, employee transfers, and offboarding.
System Configuration: Work with technical teams to configure and implement changes in HCM platforms such as Oracle HCM, Workday, or SAP SuccessFactors, ensuring alignment with business requirements.
Process Design & Optimization: Design and optimize HR business processes, identifying areas for improvement and implementing best practices in HR management for employee lifecycle processes.
Implementation & Support: Support HCM implementations, upgrades, and enhancements by coordinating across HR, IT, and technical teams to ensure smooth system functionality and integration.
User Acceptance Testing (UAT): Develop test plans, lead user acceptance testing, and work with stakeholders to ensure all processes and configurations meet the business needs.
Reporting & Analytics: Define reporting and analytics requirements for HR processes, and work with technical teams to create dashboards, reports, and metrics to monitor HR performance.
Training & Documentation: Develop and maintain user guides, system documentation, and training materials for HR staff and end-users to effectively use the HCM systems.
Post-Launch Support: Provide ongoing support for HCM systems post-implementation, troubleshooting issues, and working with technical teams to resolve system or process gaps.
Stakeholder Management: Engage with HR business partners, system administrators, and IT to ensure alignment on system changes, communicate status updates, and manage expectations.