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• No of position :- ( 1 )

• Post :- 17th Oct 2025

Need ServiceNow Admin with HRSD experience candidates.

The ServiceNow Administrator is a member of the ServiceNow team and helps administer the platform, primarily in the HR Service Delivery (HRSD) module. This role requires expert level knowledge in the HR Service Delivery module and will be responsible for all current implemented features and working with the business to deploy new features. The role will function as a liaison between the ServiceNow team and the HR organization and will facilitate workshops, document requirements and subsequently build, test and maintain enhancements.

Essential Functions

Enter the essential functions, duties & responsibilities of position below:

Administrate ServiceNow with a primary focus on HR Service Delivery (HRSD) but supporting other critical applications as needed including ITSM, CSM, SPM, ITOM as well as internally built custom applications or third-party solutions such as Nuvolo and B+S Connects.

Partner with business to document requirements for enhancements, such as updates to HRSD configuration, new/updated catalog items, notifications, COEs, Services, 

Design, build and test workflows via legacy Workflow Editor and Flow Designer for use with catalog items, integrations, automations, etc.

Support HR experience via the Employee Center, including widget configuration, content publishing, virtual agent, etc.

Design and support HR lifecycle events and journeys.

Create and configure Business Rules, Script Includes, UI Policies, Client Scripts, ACL’s, Notifications, UI Pages, UI Macros, Scheduled Jobs and SLAs.

Build and schedule reports as well as construct dashboards within platform analytics and legacy reporting modules.

Participate in ServiceNow upgrade and patching efforts, including research of impacts, updating documentation and pre and post upgrade testing.

Share knowledge and provide training on HRSD with ServiceNow team as well as business stakeholders.

Create and maintain documentation on HRSD, as well as other areas of the platform as needed.

Qualifications – Education & Experience

Enter required and preferred educational requirements and prior work experience requirements to perform this position below:

Required minimum of four years’ experience with ServiceNow Administration and Development.

Required minimum of two years’ experience working in an Information Technology Infrastructure Library (ITIL) environment. 

Required minimum of two years’ experience in IT Service Management (ITSM) environment. 

Required minimum of two years’ experience in medium- to large-size enterprise IT environment.