10+ years’ experience as an IT business analyst preferred
Excellent writing, communication, problem solving, and analytical skills
Experience writing business requirements and functional specifications
Experience performing gap analyses, and comparing and documenting current and future states
Strong customer service orientation and interpersonal relationship building skills: able to work with a variety of people and groups in a constructive and collaborative manner
Superior attention to detail
Experience as a business analyst during system design and/or configuration and implementation
Insurance industry experience is very helpful, but not required
Experience with Microsoft SharePoint is very helpful
Experience with UI/design specs/wireframes
Knowledge of Microsoft Office products (Visio, Excel, Word, and PowerPoint)
Experience creating and editing user stories in Azure DevOps and/or JIRA
Experience with ServiceNow
Knowledge of activities, tasks, practices and deliverables associated with eliciting and clearly defining and documenting required business functionality as well as non-functional requirements
Demonstrated knowledge of SDLC, as well as other formal methodologies for planning and executing application development, enhancement, or support
Strong analytical ability with the capability to determine the root cause of problems and issues and provide solutions
Ability to juggle multiple, competing, frequently changing time-sensitive deadlines and priorities.