Managing Citrix environments: Installing, configuring, and managing Citrix software, including XenDesktop, XenApp, and Netscaler
- Supporting users: Providing technical support to end-users, troubleshooting issues, and helping with escalations
- Maintaining systems: Monitoring system performance, ensuring network functionality, and restoring computers if needed
- Documenting: Creating documentation for configuration management processes and procedures
- Collaborating: Working with stakeholders to identify business requirements and develop solutions
- Providing operational support: Supporting virtual systems and providing operational requests
- Maintaining compliance: Ensuring patch and vulnerability compliance across the virtual desktop ecosystem
- Analyzing software: Analyzing the effectiveness of Citrix software for the business
- Creating training plans: Creating training plans for Citrix software
- Optimizing systems: Optimizing systems for Citrix configuration, deployment, or maintenance
Other responsibilities include:
Installing and removing hardware and software, Conducting tests and correcting malfunctions, Reviewing change requests, Maintaining user request records, and Contributing to the development of installation procedures and standards.