We are looking to add an experienced Organizational Change Management Manager to our current team. Reporting to the OCM Practice Director, the Change Manager will collaborate closely with the internal leadership team, project teams, stakeholders, and end users to ensure a smooth transition, minimizing resistance and maximizing engagement and adoption. The Change Manager will lead the change management activities for the implementation of SAP, S/4 HANA, and/or Ariba systems. This role requires familiarity with the SAP platform, exceptional communication, multi-tasking skills, and the ability to drive end-to-end organizational change management from developing/supporting RFP, SOW content, internal/external OCM resourcing, assisting in OCM operations and any additional tasks delegated by the OCM Practice Director.
Key Responsibilities on a project:
- Change Management Strategy and Planning: Develop and implement a comprehensive change management strategy tailored to the SAP, S/4 HANA, and/or Ariba implementation project. Assess change impact, identify stakeholders, and design targeted interventions.
- Stakeholder Engagement: Identify and manage a broad range of stakeholders, ensuring effective communication and involvement throughout the project lifecycle. Build and maintain strong relationships across the organization to facilitate the change process.
- Communication: Design and deliver clear, consistent, and engaging communication plans and materials to support the change initiative. Ensure all stakeholders are informed about the changes, understand the benefits, and know what is expected of them.
- Training and Support: Oversee the development and delivery of training programs for users of the SAP, S/4 HANA, and/or Ariba systems. Ensure support mechanisms are in place to assist users during and after the transition.
- Resistance Management: Identify and address resistance to change, employing strategies to manage and mitigate concerns and barriers. Work closely with leadership and project teams to foster a culture that embraces change.
- Monitoring and Reporting: Establish KPIs/metrics and monitoring mechanisms (surveys etc.) to track the effectiveness of change management activities. Report on progress, challenges, and successes to the project team and senior management.
Required Skills and Qualifications:
- Minimum of three years of experience in leading change management activities, preferably with SAP, S/4 HANA, and/or Ariba or similar ERP system implementations.
- Experienced in driving end to end OCM processes and deliverables with minimal supervision.
- Excellent communication, leadership, and stakeholder management skills.
- Ability to work effectively in a dynamic, fast-paced environment.
- Strong analytical and problem-solving abilities.
- Bachelor’s degree in business administration, change management, information systems, or a related field.
- Change management certification (e.g., Prosci, CCMP) is highly desirable.
- SAP Enable Now experience developing training materials or certification will be a plus.
Work Environment and Conditions:
- Flexibility in work hours may be necessary to meet project deadlines and accommodate different time zones, as most projects have a global scope.