• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 23rd Oct 2025

·       Minimum 7 - 10 years expertise.

·       Development expertise in ITSM, and participation in integration and migrations projects.

·       Extensive background in Support activities.

·       Resource who has worked on support engagements.

·       Prior experience and understanding on ServiceNow development and integrations for ITSM module.

·       Candidates with specific experience related to Support as a senior level capacity Level 2 Tickets and working with VP/Directors and Senior members of the customer side. Must be open to occasional late and weekend shifts

·       Oversee the incident and problem management processes, ensuring timely resolution of issues and identifying root causes for continuous improvement.    

·       Maintained production instances and non-production instances.

·       Supported many teams on reviewing the code and configuration changes and deploying them to production instances.

·       Experience with ServiceNow issues analysis and fixing for ITSM modules.

·       Demonstrate in-depth knowledge of ServiceNow platform administration, configuration, customization, upgrade, and patching.

·       Lead and mentor a team of ServiceNow engineers, providing guidance, technical expertise, and fostering a collaborative work environment.

·       Work with a solid understanding of Agile project methodologies and ITIL processes.