• US Citizen

• Green Card

• EAD (OPT/CPT/GC/H4)

• H1B Work Permit

• Corp-Corp

• W2-Permanent

• W2-Contract

• Contract to Hire

• Consulting/Contract

• UG :- - Not Required

• PG :- - Not Required

• No of position :- ( 1 )

• Post :- 24th Oct 2025

Product Owner IVR:• Expert understanding of Collaboration Tools such as Miro, Azure DevOps, SharePoint, Microsoft Teams, Microsoft Powerpoint, Microsoft visio• Have a Design Thinking Mindset: Personas, Journey Maps, Story Maps, User story writing and Acceptance Criteria• Expert Understanding of technologies used in the IVR and telephony: Dialogue Design tools, Chat bot, Text to Speech, Speech Recognition, Toll Free Number Engineering, Automatic Call Distribution, Natural Language Processing• Expert Understanding of benefits of IVR: Call Containment, Call Misdirects, User experience, Cost Savings, Average Handle/Call Time• Expert understanding of Genesys IVR, IVA, Voice Bot, Chat bot• Ability to determine needed enhancements based on analysis of metrics, and quantify the expected results• Expert understanding of Agile Methodologies, Preferably certified Agile Product Owner• Agile and DevOps methodology: Backlog grooming, Sprint Planning• Excellent Communication, organization and planning skills• Stakeholder Management.