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No of position :- ( 1 )
Post :- 27th Oct 2025
Senior Salesforce Business Analyst
The team supports all aspects of the Sales Division which includes partnership and support with: Sales, Sales Operations, Marketing, Lead Management Teams that support both Homeowner and Trade Leads, Finance, Events & Experience, and Strategic Pricing Teams. The team has existed since Salesforce was implemented in 2007; however, experienced significant growth and change beginning with a large Sales Transformation effort in 2019. The roles on the team include: Scrum Master, Product Owner, Business Analysts, Salesforce Developers, Salesforce Admins, and Support Analysts. Most of the members of the Team live locally, and we enjoy three days a week in the office as a Team together.
This team supports upwards of 1,000+ users that span across many areas of the Salesforce ecosystem. These areas include:
Sales Cloud
Leads, Accounts, Contacts, Opportunities, and Activities
Experience Cloud
There is heavy interaction with the Salesforce Dealer and Trade Teams as they largely support Marketing Programs the present to our Customers via Experience Cloud. Those clouds are largely based on data and logic within Sales Cloud. The ability to collaborate with this Team is necessary.
Informatica & MuleSoft for all integrations in and out of Salesforce
Integrations to downstream systems, Legacy Customer Systems, Transportation Management, etc.
Qualifications:
Soft skills are an integral part of being successful as a Business Analyst. The person in this role should have the following qualities:
Charisma and Communication Skills
Building good relationships is essential in a customer/business-facing role. Need to be comfortable speaking and working with others
Someone that can develop into a reliable, go-to contact for business partners
Situation awareness to know what questions to ask to a certain audience
Detail-Oriented
Someone that cares about the little details
Good at planning and organizing multiple things at once
Able to keep track of multiple deliverables
Analytical Problem Solver
Knows how to ask the right questions
Can find out where to dig (what to investigate, who to ask, etc)
Someone that asks “why” or “tell me more”
Self-Driven
Proactively seeks out training and knowledge
Shows consistent improvements in their knowledge of our business and processes
Salesforce Certified Administrator (Required)
Salesforce BA Certification (Optional)
Years of Experience: 3-5 years
Administrative Details:
Responsibilities:
This role will specifically focus on the launch and support of new sales strategies. This means that there is both a “project” and “product” element to this role. This role would be responsible for meeting with Business Partners to gather and write requirements, guide development, and advise QA. In addition, assist the Product Owner with prioritization and management of the work/roadmap. This role needs to be comfortable working with and talking with both Business and Technical Resources across our Salesforce Teams.
Must Have Experience::
Responsible for leading planning and requirements for functional business areas.
Demonstrated ability to mentor and provide work direction to others.
Assists less experienced business analysts with design and knowledge transfer.
Responsible for collaboration with stakeholders to identify requirements and recommend solutions.
Responsible for designing business processes for high complexity objectives.
Responsible for communication of application capabilities, collaborates with Tech Lead for support.
Responsible for complex business analysis and process design in functional areas.
Responsible for specifying and validating high complexity business needs/requirements.
Drives business relationships and integrates departmental activities.
Responsible for defining application scope and solving complex business problems.