Tagcor

Application Support Engineer

Provide L1/L2 support, resolving user inquiries and handling production incidents.
Troubleshoot and resolve issues with Tidal job failures and production incidents.
Collaborate with vendors to support various applications in the market operations space.
Support disaster recovery (DR) flips and coordinate efforts across teams.
Work with business users to run reports and query databases for data reviews.
Document and maintain support knowledge in Confluence.
Assist in user access reviews, audit reviews, and IDM (Identity Management) reviews.
Support applications involved in settlement, collateral, and regulatory reporting, as well as derivatives products.
Multitask and manage several ongoing issues simultaneously.